Refund Policy
Cancellation & Refunds
Plans change — we get it. Here’s exactly how refunds work if your ʻohana can’t make it after all.
Tier 1
Cancel by May 30, 2026
Full refund of every fee paid, minus the $25-per-person deposit. The deposit is non-refundable because it covers the venue & reunion-shirt commitments we make on the family’s behalf as soon as you sign up.
Tier 2
Cancel by July 25, 2026
50% of the remaining balance refunded. The deposit and the other half cover catering and supplies that are already committed by this point.
Tier 3
After July 25, 2026
No refunds. By this date all venue, food, and shirt commitments are paid out and unrecoverable.
How refunds work
- Timing. Refunds are issued to the original payment method within 5–7 business days of the cancellation request.
- Cutoff time. All cutoff dates are evaluated end-of-day in Hawaii Standard Time (Pacific/Honolulu). A request submitted at 11:59 PM HST on the cutoff date is in-bounds for that tier.
- How to request. Email kbcohanareunion@gmail.com with the name on the registration. We’ll confirm the refund tier and process it from the admin dashboard.
- Partial cancels. If only some attendees in your registration need to cancel, the same tier rules apply per-attendee — we’ll refund the portion attributable to the cancelled attendees.
Questions about your registration? kbcohanareunion@gmail.com